40 years of helping children.
40 years of helping children.

Listed below are some frequently asked questions about CASA. Click on any question to read the answer.

1. What is a CASA volunteer?

A Court Appointed Special Advocate (CASA) volunteer is a trained citizen who is appointed by a judge to represent the best interests of a child in court. Children helped by CASA volunteers are involved in the Family Court system because they have been removed from their homes due to abuse or neglect.

2. What is the role of a CASA volunteer?

A CASA volunteer provides a judge with carefully researched background details about the child to help the court make a sound decision about the child’s future. Each home placement case is as unique as the child involved. The CASA volunteer must determine if the best interest of the child is staying with his or her parents or guardians, being placed in foster care, or being freed for permanent adoption. The CASA volunteer makes a recommendation on placement to the judge and follows through on the case until it is permanently resolved.

3. How do CASA volunteers investigate a case?

To prepare a recommendation, the CASA volunteer talks with the child, parents, family members, social workers, school officials, health providers and others who are knowledgeable about the child’s history. The CASA volunteer also reviews all records pertaining to the child: school, medical and caseworker reports and other documents.

4. How are CASA volunteers different from social service caseworkers?

Social workers generally are employed by state governments [such as the Department of Human Services, Children’s Protective Services, in Michigan], and work on many cases at a time; thus they are frequently unable to conduct a comprehensive investigation of each case. The CASA volunteer has a smaller caseload (1-2 cases), and more time to investigate to case. The CASA volunteer does not replace a social worker on a case; they are an independent appointee of the court. The CASA volunteer thoroughly examines a child’s case, knows about various community resources, and makes recommendations to the court independent of state agency limitations.

5. How are CASA volunteers different from attorneys?

The CASA volunteer does not provide legal representation in the courtroom – that is the role of the attorney. However, the CASA volunteer does provide crucial background information that assists attorneys in presenting their cases. It is important to remember that CASA volunteers do not represent a child’s wishes in court. Rather, they speak for the child’s best interests.

6. Is there a “typical” CASA volunteer?

CASA volunteers come from all walks of life and possess a variety of professional, educations and ethnic backgrounds. There are more than 70,000 CASA volunteers nationally. Local programs vary in number of volunteers they utilize. Aside from their CASA volunteer work, 64% of CASAs have jobs, and the majority of them are professionals, with 58% college graduates. Overall, 82% of CASA volunteers nationwide are women.

7. How do CASA volunteers advocate for children?

CASA volunteers offer children trust and advocacy during complex legal proceedings. They help explain to the child the events involving their case, the reasons they are in court and the role of the judge, lawyers and caseworkers, While remaining objective observers, CASA volunteers also encourage the child to express his or her own opinion and hopes about the case.

8. How many cases does a CASA volunteer have at a time?

Typically, CASA volunteers will carry only one case at a time. As that case nears completion or activity slows, a volunteer may receive a second case after careful consultation with his or her staff supervisor.

9. Do lawyers, judges and caseworkers support CASA?

Yes, Oakland County Family Court judges appoint CASA volunteers to cases. CASA has been endorsed by the American Bar Association, the national Council of Juvenile and Family Court Judges, and the Office of Juvenile Justice and Delinquency Prevention of the U.S. Department of Justice.

10. Does the federal government support CASA?

CASA is a priority project of the Department of Justice’s Office of Juvenile Justice and Delinquency Prevention. The office encourages the establishment of new CASA programs, assists established CASA programs, and provides partial funding for the National CASA Association.

11. How many CASA programs are there?

There are over 950 CASA programs in the United States. They can be found in every state across the country, and in Washington, D.C. and the U.S. Virgin Islands.

12. How effective are CASA programs?

Findings show that children who have been assigned CASA volunteers tend to receive necessary services sooner, for a longer duration, and more consistently than those children without a CASA volunteer.

13. How much time is required to be a volunteer?

Each case is different. A CASA volunteer usually spends about 10 hours doing research and conducting interviews prior to the first court appearance. More complicated cases take longer. Once initiated into the system, CASA volunteers work about 5-10 hours a month for an average of 1-2 cases per year.

14. How long does a CASA Volunteer remain involved?

The volunteer continues until the case is permanently resolved. One of the primary benefits of the CASA program is that, unlike other court principals who often rotate cases, the CASA volunteer is a consistent figure in the proceedings and provides continuity for a child. To ensure stability, the CASA program asks its volunteers for a commitment to see their case to completion.

15. Are there other agencies or groups providing a similar service?

No. There are other child advocacy organizations, but CASA is the only program where volunteers are appointed by the court to represent a child’s best interests.

16. What children are assigned CASA volunteers?

Every child with an assigned CASA volunteer is in the Family Court system and has been removed from his or her home due to abuse, neglect or dependency. Because CASA can only serve a portion of the Court’s current caseload, cases are assigned at the discretion of the presiding judge. CASAs are usually assigned to those cases which a judge feels are especially difficulty or need increased monitoring.

17. What does the National CASA Association provide?

The National CASA Association is a non-profit organization which represents and serves the local CASA programs. It provides training, technical assistance, research, media and public awareness services to its members.

18. How is CASA funded?

In Oakland County, CASA is a program of CARE House of Oakland County, and is funded by a combination of funding streams – mainly from grants and individual contributions. The National CASA Association is funded through a combination of private gifts, federal funds (U.S. Department of Justice), memberships and contributions.

19. How can I find a CASA program in my community?

CASA programs are known by a variety of names in different communities. If you live outside Oakland County and cannot find a program in your area, contact the National CASA Association for a referral.

20. How do I get more information about becoming a CASA volunteer or joining the National CASA Association?

To become a CASA volunteer with CARE House of Oakland County, click here to go to the How Do I Become an Advocate? section of our website. Outside of Oakland County, Michigan, please visit the National CASA website by clicking the link below:

National CASA Association
100 West Harrison Street
North Tower, Suite 500
Seattle, WA. 98119
Phone: (206) 270-0072 or (800) 628-3233
Fax: (206) 270-0078
Web: www.nationalcasa.org

Begin by completing a CARE House Volunteer Application.

document Click here for a volunteer application. (300 KB)

After an application is received, an interview at CARE House will be scheduled. Once a new volunteer has been accepted into the CASA Program, CARE House provides extensive training before the Advocate is assigned a case by the court.

You do not need any special kind of education or experience to serve as a CASA volunteer. We will provide you with all the training and support to serve as an effective advocate. The CASA course work consists of 30 hours of training at CARE house, designed to be a self-paced learning experience. Each CASA volunteer will also need to undergo a background check.

In addition, you will participate in courtroom observation to watch trained advocates in action. All training is completed before you work directly with children on a case. Classroom sessions are offered at a variety of times and dates.


Court Appointed Special Advocates (CASA) is a court advocacy program servicing neglected and abused children who are court wards of the Circuit Court – Family Division. The CASA program trains teaches and supports Volunteer Advocates, who are court-appointed to various child neglect cases.  Our program is affiliated with National CASA.

The children served by CASA, who have been removed from their homes due to abuse or neglect, are the primary focus of our Advocates' involvement with their assigned cases. Once appointed, a CASA Advocate remains on the case until the children are placed in a loving permanent home.

In several cases, the same Advocate has supported the child for over two years, providing the critical element of constancy in the child's life.




Every neglected or abused child who comes into the Oakland County Family Court is vulnerable, experiencing acute feelings of loss and uncertainty.  Volunteer advocates offer the courts critical information to help them ensure that each child’s rights and needs are being attended to while in foster care.

A CASA Story:

A young sister and brother who are in the foster care system – Becky, age 5, and Tommy, age 7 – were recently asked what they wanted their family to be like.

Here’s what they wrote:


  • Not to have to go from foster home to foster home.
  • A parent who cares for us and kisses us goodnight.
  • My own room, if possible.
  • Mom and Dad time.
  • Parents who won’t be mean to me.
  • Someone to pack my lunch and help me with my homework.
  • Not to worry about what I’m going to eat or if I’ll be on the street.

Luckily, Becky and Tommy have a CASA volunteer to advocate for their needs in the courtroom. Their CASA is helping to get them placed in a safe, loving and permanent home, where they will find the family they dream about.

If you're interested in becoming a CASA, contact Brenda Baker-Mbacke at 248.332.7173 ext. 205 or This email address is being protected from spambots. You need JavaScript enabled to view it.

CARE House Volunteer Application

18 financials Page 1


Forms 990






Click here to visit our Charity Navigator profile.

Click here to visit our Guidestar profile.




"Words are not enough to explain the good work that happens at CARE House. 

You have to see it with your own eyes. 

I’m so glad I did.”




The Seeds of Hope tour is an informal way to learn more about the CARE House mission.

Please attend and bring a friend. There is no charge.

Follow the links below to save your spot - or, contact Chad Ozias for a reservation, or for any additional questions you may have.

248.332.7173 ext.206    This email address is being protected from spambots. You need JavaScript enabled to view it.



Tuesday, January 14th - 12-1pm

Tuesday, February 11th - 12-1pm

Tuesday, March 10th - 12-1pm

Tuesday, April 14th - 12-1pm

Tuesday, May 12th - 12-1pm

Tuesday, June 9th - 12-1pm

Tuesday, July 14th - 12-1pm

Tuesday, August 11th - 12-1pm

Tuesday, September 8th - 12-1pm

Tuesday, October 13th - 12-1pm

Tuesday, November 10th - 12-1pm

Tuesday, December 8th - 12-1pm

  • IMPORTANT NOTE: We are happy to arrange tours for individuals or groups interested in learning more about CARE House at any time - contact This email address is being protected from spambots. You need JavaScript enabled to view it. to schedule a private tour.





For more information about the CARE House, call 248.332.7173.


CARE House provides programs and services for children and families which span a continuum of care. All programs and services are provided at no cost to the children and families served.

Advocacy – The CASA [Court-Appointed Special Advocates] Program provides volunteer advocates for children who have been removed from their homes and are wards of the court due to abuse and neglect. To learn more about the CASA program, click here.

Community Outreach – The Stewards of Children child abuse prevention education teaches adults how to take responsibility for stopping child sexual abuse. To learn more about Stewards of Children, click here.

Intervention – When abuse is suspected, CARE House provides a safe place where a child's voice can be heard. It coordinates a multi-disciplinary team [MDT] to observe a forensic interview of the child victim. To learn more about Intervention services, click here.

Prevention- Early Head Start provides in-home Family Specialists for vulnerable families, from pre-natal support until the child reaches age of three. To learn more about Prevention services, click here.

Treatment – Individual therapy, a therapy group for teen girls, and weekly Family Support Group, all help guide child victims and their non-offending family members on the path to healing. To learn more about Therapeutic services, click here.

For more information about the CARE House, call 248.332.7173.



The CARE House Mission:

To be a leading resource in the prevention of child abuse and neglect, and the protection of children through advocacy, education, intervention, research, training and treatment, in collaboration with the community.

The CARE House Vision:

CARE House will impact the safety of every child in Oakland County through prevention, intervention and treatment.

Our Core Belief:

It shouldn't hurt to be a child!


All CARE House programs and services are provided at no cost to the thousands of children and families served each year.

We invite you to visit CARE House to learn more about our mission.

Click here for our upcoming Seeds of Hope Tour dates.

For more information about the CARE House, call 248.332.7173.



A summary of 2014:


0 The cost of services to the children and families CARE House serves.
4 Masters of Social Work Interns were placed at CARE House and helped build its capacity to serve.
37 2014 marked the 37th year of service to Oakland County communities by CARE House.
89 Cents of every dollar raised by CARE House went to direct services for children and families.
688 Total attendance at the weekly Family Support Group.
807 Children were interviewed about their abuse at CARE House using a multi-disciplinary approach to minimize the trauma to the victim.
1,819 Individuals attended Stewards of Children child abuse prevention workshops and learned how to recognize and react responsibly to help stop abuse.
1,836 Crisis counseling sessions were given to non-offending parents, because abuse affects not just the child, but the entire family.
2,341 Individual therapy sessions were provided for abused children.
2,592 Home visits were made by the Healthy Start/Early Head Start workers to their at-risk families.
3,429 Hours of service were provided by CASA [Court Appointed Special Advocates] on their assigned cases for children who are wards of the court due to abuse and neglect.
Limitless The future for thousands of abused children who have found hope and healing at CARE House.